| What is the normal lead time? |
Most items ship within 48 hours. Custom and specialty items can take 2 to 4 weeks.
999999 our Sales Department for more information at
Toll Free: (866)-559-8575 |
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| What types of payment do you accept? |
The following is a list of payment methods we accept: |
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• Visa
• MasterCard
• American Express
• Discover
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• Certified Bank Checks
• Money Orders
• Pay Pal
• We cannot NOT accept Personal Checks |
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| Do you ship to P.O. Boxes? |
| Unfortunately we cannot ship to P.O. Boxes. You must supply us with a physical address. |
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| Do you ship internationally? |
| Yes we can ship internationally please realize that it does take more time for international orders to be received. |
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| How can I contact you? |
| Click here to go to our contact page. |
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| How do I place an order? |
| Just search or browse through our online store, choose the item(s) of you wish to purchase, click on the "Add to Cart" button, login to your account (or register a new account), enter your billing & shipping information, select your payment options and successfully complete the ordering process. |
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| What if I have a problem or need to return something? |
| If you were shipped a different product than you ordered, please contact us at sales@ebuildersmerchant.com
or 866-559-8575 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge. For more detailed information please refer to our return policy. |
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| What is your return policy? |
| Item must be returned within: 14 Days Refund will be given as: Merchandise Credit or refund of original payment type. |
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| Return Policy Details |
We will accept returns if customer changes mind or item is damaged. If item is damaged in shipping we will file a claim with ups.
All items subject to a 15% Restocking Fee No Exceptions.
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